Its fundamental attributes are innovative, sophisticated, authentic style (something we have come to expect from owners Nardya and Roberto); spot-on, personalized empathic “essential” service that makes people feel special; lasting comfort with complete functionality, all at a tremendous value.
For the first time, this type of heritage hotel experience will be available for everyone and anyone who wants it. Nardya Wray and Roberto Dreon have taken the best from the luxury set, the best from the boutique/lifestyle set, and the best from the limited-service model and created a new kind of hotel where everything has been rethought and every original idea updated. This brand will be defined by the unique experience it creates rather than by a business classification or price point.
At Campbell House Penang, service matters most. But the key point of differentiation is in the kind and quality of services it offers. The brand will only offer services that matter, those that guests really want and need rather than an array of superfluous services they do not use.